TERMS AND CONDITIONS OF BUSINESS
This website is operated by Yorkshire Rose Candles. Terms such as “we”, “us” and “our” refer to Yorkshire Rose Candles where they are used in these terms and conditions.
By purchasing something from our ecommerce store, you agree to be bound by the terms and conditions contained in this document.
Online Shopping
We will take all reasonable care to ensure that the details displayed for a particular item offered for sale are correct at the time when the information was entered onto the system.
Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing.
Offers and promotions change frequently, and the offers are only available against products where stated. We reserve the right to retract and/or change offers and promotions at our discretion. Discount codes cannot be applied once the order and payment have been received.
We may not be able to accept your order due to one or more of the following reasons, or for a reason not listed below:
The item you have ordered is out of stock
We cannot authorise your payment or have reasonable grounds to suspect your payment may be fraudulent
There has been a pricing or product description error
There is a system failure
When you place an order, you will receive an email confirming the details of your order.
Delivery
On completing your purchase, you will be presented with one or more options for delivery. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed in being received due to circumstances beyond our control (such as a courier delay, or at busy times).
All parcels are sent via Royal Mail or a courier of our choosing. Postage costs may change at any time.
If a parcel is not able to be delivered and returned to us a re-delivery charge will apply.
Order Cancellation
If you wish to cancel an order you have placed, you must contact us immediately to ascertain whether the items have been dispatched or not. Where they have been dispatched, you will need to return the item(s) to us, and you will be responsible for paying the cost of returning the items.
Where items have not been dispatched prior to a cancellation request our refund policy will apply.
Links to other Websites
Our service may contain links to third-party websites or services that are not owned or controlled by us.
We have no control over and assume no responsibility for the content, privacy policies of any third-party websites. You further acknowledge and agree that Yorkshire Rose Candles shall not be responsible or liable, directly, or indirectly for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites.
We strongly advise your read the terms and conditions and privacy policy of any third-party website that you visit.
Entire Agreement
These terms and conditions constitute the entire agreement between the parties and supersede any other agreements between you and Yorkshire Rose Candles whether written or oral.
Intellectual Property
The service and its original content, features and functionality are and will remain the exclusive property of Yorkshire Rose Candles and its licensors.
Governing Law
These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.
General
We reserve the right to amend, remove, vary, or terminate content of the website at its discretion and without prior notice. This includes pricing, postage and the terms and conditions.
Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.